Contact Sol Casino: Support Channels and How to Get Help

Sol Casino's support team is available around the clock. Whether you have a question about a bonus, a pending withdrawal, or need help with your account — there are several ways to get in touch. This page covers all active contact channels and what each one is best suited for.

Available Contact Channels

Live Chat

The fastest way to reach Sol Casino support. Live chat is available 24 hours a day, 7 days a week directly through the website. Click the chat icon in the bottom corner of the screen to initiate a session. For most standard queries — bonus activation, login issues, withdrawal status, deposit confirmation — live chat resolves things within a few minutes. Have your registered email address ready when you connect; agents use it to pull up your account quickly.

Email Support

For queries that require documentation or a written record, email is the more appropriate channel. This includes KYC submission follow-ups, dispute escalations, or any situation where you want a timestamped paper trail. Response times vary by volume but are typically within a few hours during normal periods. Send queries to: [email protected]

Sol Casino operates a Telegram support channel for players who prefer that medium. It functions similarly to live chat for general queries and tends to be responsive. If you already use Telegram regularly, it's a convenient alternative to the website chat widget. Search for the official Sol Casino support channel — verify the handle matches what's listed on the casino's official site before sending any account details.

How to Get a Faster Response

A few things that speed up support interactions regardless of the channel:

Have your registered email ready. It's the primary account identifier — agents can't pull up your account without it
Include your transaction ID for deposit or withdrawal queries. You'll find it in your account transaction history
Be specific about the issue. "My withdrawal isn't processing" is less useful than "I requested a 300 C$ Interac withdrawal on [date] and it still shows as pending"
For KYC-related questions, include which documents you've already submitted and when — this avoids back-and-forth on what's already been received
If contacting about a bonus discrepancy, reference the specific promotion name and the deposit amount involved

Responsible Gambling Support

If you need to activate account restrictions — deposit limits, self-exclusion, or a cool-off period — and can't access them through your account settings, live chat support can apply these directly. State the request clearly when you connect. Restrictions of this type are prioritized and applied promptly.

For support outside of the casino platform, Canadian players can contact ConnexOntario at 1-866-531-2600 or visit GamTalk for free, confidential assistance.